Shipping policy

Shipping policy

All orders are processed within 30 to 45 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If there is high volume, there may be a delay in shipping. Postal issues are out of our control and my also attribute to shipping delays.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer flat rate shipping to USA.

Shipping option	Estimated delivery time	Price
Option 1	5 to 10 business days	$50
Option 2	10 to 15 business days	$45
Option 3	15 to 20 business days	$30

 

Local delivery

Free local delivery is available for orders over $100 within Richmond VA. For orders under $75, we charge $5 for local delivery.

Deliveries are made from 8am-5pm on M-F. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 35 days of receiving your shipping confirmation email, please contact us at brookes.esessential@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.